CARLSBAD, Calif. December 20, 2017
Zingle, the leading, two-way, business text messaging platform, today launched the Zing Marketplace with messaging automations.
Through the Zing Marketplace, Zingle customers now have access to a wide range of pre-created ‘Zings’ that automate messages and streamline processes to help provide faster service while reducing manual message-driven workflows.
Zingle customers are using Zings to intelligently segment customers based on their interests and level of business engagement. As an example, when a customer messages in, Zingle can ask a series of questions about their interests and then automatically segment them for targeted messaging later. In addition, businesses can automatically send surveys to ensure real-time customer satisfaction. If there is a negative review, a Zing can automatically send an alert to the appropriate staff for instant resolution.
Another way Zings helps automate business processes is through one of its many integrated data partners. With integration to Amadeus (HotSOS service ticket platform), a hotel can automate a guest’s text request for “more towels”. When a guest requests more towels to their room, Zingle automatically triggers HotSOS to process and deliver those towels, and then confirms the time of delivery to the guest (via confirmation text message). These and other intelligent automation capabilities are meant to assimilate into each business’s unique processes and workflows to improve operational efficiencies without disrupting the customer experience.
“In helping businesses exchange millions of messages to their customers each year it has become clear that no industry standard framework or template for automating business text messages existed,” said Ford Blakely, Founder and CEO of Zingle. “We’re excited to address this gap in the market with the introduction of the Zing Marketplace, a best in class automated workflow engine that ensures our current and future customers will no longer have to worry about manually creating their own automations.” The Zing Marketplace’s library of Zings lets Zingle customers plug and play message-based automations their clients, tailored to meet the needs of their business.
“The introduction of the Zing Marketplace will save our customers both time and money,” added Blakely. “Previous studies have found that automating business text messaging could save the customer service industry $23 billion in the U.S. alone as it will alleviate 30% of the tasks that need to be done by customer support staff today.”
To celebrate the launch of the Zing Marketplace Zingle is offering a no-obligation, free trial of Zings to new customers! To trial Zingle for free today, visit: https://www.zingle.me.
About Zingle, Inc.
Zingle is a two-way, business text messaging communication software platform that allows businesses to engage with customers in a fast and personalized way. The platform helps businesses increase efficiency, revenue and customer loyalty by providing a quick and simple way to communicate with customers. Zingle integrates with messaging apps, property management systems and CRMs.
The Southern California-based company pioneered business text messaging in 2009 and its patented platform was the first software-as-a-service (SAAS) to support two-way texting between businesses and customers. Today, Zingle supports more than 1,800 businesses worldwide to text with customers in multiple industries including hospitality, food and beverage retail, parking, professional services and more. For more information visit http://www.zingle.me.
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