ZURICH, Nov. 9, 2017 — Sports betting company Stakers introduces a brand new video support chat.
The barriers of online communication have proven to be a real challenge that many iGaming operators failed to beat. Yet Stakers.com never lets obstacles stand in their way. This bookmaker has become the first in the sports betting industry to introduce to its customers round-a-clock two-way video call customer support services.
In this highly competitive environment, new ideas are increasingly hard to find. That is why the newly introduced video chat has become a real breakthrough, leading to sweeping changes in how we perceive customer support.
“With the launch of the video chat we bring our customers to a challenging atmosphere of real betting, just like the AR of the betting shop,” said Michael Schmidt, the company's business development manager. “Our trained and talented team is ready to assist with every matter – from bonus turnover requirements to specifics of the Asian Handicap settlement rules.”
This new feature allows an on-the-spot two-way conversation any time a player feels likely to start it. The only things required are a web camera and microphone. Requests are handled in a fast and timely manner by Stakers' top-level customer service specialists, who have already been proven well up to their task. “We value the trust of our customers and on our mission to provide a personalized journey with no waiting time,” Schmidt said. “We want players to be sure in Stakers and that all questions answered with the highest level of competency and in time with the odds movement.”
Trust is hard to gain but easy to lose, as the saying goes. For this reason, the company makes security of any personal data and private information its top priority. All communication via its video chat goes by means of fully encrypted channel, secured with 256 bit SSL certificate. The company is sure, that taking security matters that seriously as well as its focus on fair play will definitely attract new audiences as well as raise its credibility among already existing players. “Sports betting operators take enormous responsibility over its player finances and we honestly believe that player experience should be started from good things in comfort, with eyes on the odds,” Schmidt said. “And it should remain so with raising customer expectations from the business company.”
The research confirms that Stakers.com has definitely chosen the right direction. Estimates by H2 Gambling Capital indicate that online players have become more and more engaged in online gaming over the past decade, and this positive trend is quite likely to continue for the next couple of years. In spite of these facts, many iGaming operators are actually lagging behind the actual trend completely ignoring the tendency for internet to become more social. According to Mr. Schmidt: “With almost 27 years of continuous growth, operators still remain conservative with their approach.”
However, for those who prefer the standard support communication model, Stakers has yet something to offer. There is a 'round the clock helpdesk available via internal messaging system, online text chat and email.
Stakers.com is licensed in Malta and regulated by the Maltese Gaming Authority. License number MGA/CL2/1306/2017.
SOURCE Stakers Limited
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