NPS+ Growth Hormone Deficiency (US) 2017

By , in PR PR Health on .

NEW YORK, Nov. 9, 2017 — Why are some US GHD brands standing out more than others?

There are various options available to US endocrinologists to treat growth hormone deficiency (GHD). Clearly some of these options are achieving greater levels of loyalty and satisfaction than others – but why? What are the key factors driving physician choice and how does each of the leading brands compare to its competitors?

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NPS+ Growth Hormone Deficiency (US) gives a unique insight into the overall brand health of 7 leading treatments for GHD currently being used in North America. 100 adult and paediatric endocrinologists were surveyed on key issues including brand messaging, prescribing behaviour and satisfaction levels. The results provide valuable insight for brand marketers seeking new ways to stand out.

Top Takeaways

  • Promoters are in the minority: Only one brand has noticeably more Promoters than Detractors. Which one is it, and why is it the outlier? 
  • Loyalty is proving difficult to achieve: Loyalty scores of 4 or more are what brands are aiming for, but for GHD treatments, even the highest scores are not even close in this latest survey. Is clinical differentiation really that low? 
  • Some dissatisfaction is apparent: Why are endocrinologists unhappy with the numerous drugs on offer? Who stands to gain the most market share if Detractors could be converted to Promoters? 
  • Marketing messaging could be the key: Which brands are associated with key issues such as safety, efficacy, convenient administration and cost effectiveness? Could more be done to promote key benefits? 
  • In their own words: What do doctors say each brand means to them? For example, which brand is described as the 'gold standard delivery device' and which brand is 'nothing unique or special'. 

Insight into 7 Growth Hormone Deficiency Treatments
Humatrope (somatropin; Eli Lilly)
Norditropin (somatropin; Novo Nordisk)
Genotropin (somatropin; Pfizer)
NutropinAq (somatropin; Roche)
Omnitrope (somatropin; Sandoz)
Saizen (somatropin; EMD Serono)
Zomacton (somatropin; Ferring)

A Report Based on Expert Knowledge

We surveyed 100 US adult and paediatric endocrinologists chosen from the largest community of validated physicians in the world.

We conducted the survey between 1st and 7th June 2017.

Explore Important Brand Loyalty Issues

NPS+ Growth Hormone Deficiency (US) explores key issues affecting brand loyalty for drug manufacturers. You'll learn:

How satisfied doctors are with available treatments.
How loyal doctors are to your brand.
How many other brands your Promoters recommend.
Which other brands your Promoters and Detractors recommend.
How much market share your brand has among Promoters and Detractors.
How much market share you stand to gain by converting Detractors into Promoters.
Which messages Promoters, Passives and Detractors associate with your brand.
Your brand DNA: what doctors really think of your brand—in their own words.

What is Net Promoter® Score?

NPS is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article One Number You Need to Grow.

How does NPS work?

NPS measures overall brand satisfaction and loyalty by asking one simple question:
“How likely are you to recommend this brand to a colleague?”

Responses – given on a scale of 0 (not at all likely) to 10 (extremely likely)—are used to classify respondents into 3 categories:

Detractors are those who answer 0 – 6.

Passives are those who answer 7 – 8.

Promoters are those who answer 9 – 10.

How is NPS calculated?

The percentage of detractors – the percentage of promoters = NPS. 

For example, 25% Promoters, 55% Passives and 20% Detractors give you an NPS of +5.

NPS can range from -100 (everybody is a Detractor) to +100 (everybody is a Promoter). The higher the score the healthier the brand. 
What is FirstView NPS+?
NPS+ turns your Net Promoter Score into actionable information by answering key questions about brand loyalty. 

Each NPS+ report examines doctors' relationships with the brands used to treat a major disease area—measuring brand loyalty and showing you how it affects your market share. NPS+ also examines “brand DNA”, revealing in doctors' own words what brands mean to them. 

Instead of one simple metric, NPS+ gives you a detailed picture of brand health that highlights areas for improvement, and helps you see exactly what steps you need to take next. 

Read the full report:

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Brad Bennett

Brad Bennett

Brad grew up in a small town in northern Iowa. He studied chemistry in college, graduated, and married his wife one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children.
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