HealthLoop extends the reach of physicians and care teams through automated, remote-monitoring tools that assess risk in real-time, allowing care teams to respond quickly and avoid an escalation of complications and costs. Digital PEPs show the promise of filling an important follow-up gap that exists in post-discharge care, promoting engagement while achieving better outcomes.
“The groundbreaking work carried out by Dr. Bini and colleagues at UCSF demonstrates that digital PEPs complement the workflow of care teams, are extremely well received by patients of all ages, and clearly lead to better outcomes,” said Dr. Ben Rosner, MD, PhD, CMIO of HealthLoop. “We have seen an increasing number of studies demonstrating time and again, the huge benefits of these patient engagement and outcomes tools. And certainly, down the road, using these platforms for any patient discharged from either the inpatient or outpatient encounter, may become the standard of care.”
More and more patients are acknowledging the positive benefits of engaging with their providers and soon they’ll begin to seek out this level of engagement when assessing options for receiving care. Dr. Bini noted during his presentation that “[patients] perceive me as caring for them better than I have done before,” indicating how much patients appreciate personalized content, empathetic communication, and feeling connecting to their care team. Dr. Bini said it best during his presentation: “Today's patients appreciate it. Tomorrow's patients will expect it.”
This study not only yielded positive feedback from patients, but also revealed the power of PEPs to allow physicians to operate at the top of their license. Dr. Bini noted that “8 percent of patients’ comments are answered by the surgeons,” indicating that non-clinical staff answer the remainder of patients’ questions and concerns. This frees up physicians from the administrative burdens that have become all too common in today’s healthcare settings. With PEPs, physicians can focus on what they do best: treating patients.
“These outcomes are statistically significant, eye opening, and demonstrate that the foundation of good care is daily engagement with patients,” says Todd Johnson, CEO of HealthLoop. “HealthLoop has figured out how to translate digital empathy and patient engagement into lower rates of hospital readmissions. For the past several years, we’ve seen frequent adoption of PEPs by physicians and hospitals throughout the country. As more and more solutions demonstrate clear improvements in quality, we’ll increasingly see them become the standard of care for every patient.”
HealthLoop enables care teams to engage all patients before and after admission through automated, daily check-ins. By sending the right information at the right time, HealthLoop identifies those patients that need help in real-time, allowing care teams to proactively intervene before costs and complications escalate. HealthLoop facilitates over 600,000 digital interactions every month. To learn more, please visit: www.healthloop.com.
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