When homeowners have water in their basements or lawns, or are experiencing other signs of sewer problems, it is often tempting to call the first name they come across online.
Matthew Miglin of Sewer Surgeons warns that this could be a bad thing to do. It is wise for people to consider at least one additional second opinion and that decision could save them thousands of dollars by helping them avoid unnecessary repairs and expensive emergency repairs for their sewer pipes. This is because Sewer Surgeons is one of the few residential pipe repair companies who specialize in sewer pipe relining. Eliminating costly and invasive digging up the entire sewer line, pipe relining is a technology that enhances the structural strength of the original pipe and acts as a stand-alone pipe within a pipe. This can save enormous time, cost and even the visual integrity of the yard.
Matthew is an entrepreneur who has over 29 years of experience as a general contractor and remodeler. While he did have nearly three decades of experience in the construction industry and was a third-generation builder himself, there was a still a learning curve when he stepped up to the plate and decided to specialize in offering sewer line services and repairs. Many times, they will visit a potential customer’s home to be told they had a visit from a competitor that told them incorrect information, and sometimes even showing them video footage from another home’s sewer to scare them into booking the job. After all, how can a homeowner tell what their pipes look like underground? Sewer Surgeons takes the approach of being honest and transparent to heart.
Among what he learned along the way are a few important facts about building a business and leaving competition in the dust. According to Matthew, those things would be “integrity, technology, and standing behind the products and services businesses offer.”
One of the ways they provide this transparency is to use video pipe inspections. If a homeowner needs an initial diagnostic to identify correctly their sewer problem, cameras give an inside-out view of the issue. To an untrained eye, some issues may seem more devastating unless real-time camera technology is used. Most people can see a blockage but it’s harder to tell if there is a leaking joint, a sunken line or broken/cracked pipes. With the video and the diagnostic combined, homeowners can be confident that the problem is identified, and that the proper solution is being discussed.
Matthew was recently interviewed on the Influential Entrepreneurs show about the approach Sewer Surgeons takes in serving their valued customers.
Listen to the interview on the Business Innovators Radio Network here
Learn more about Sewer Surgeons by visiting their website: Sewer Surgeons today to learn why their growth has been so exponential and their customers trust their advice.
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