– Shielding Hoteliers From ADA Title III and WCAG 2.0 Level AA Litigation With Technology and Design

By , in PR PR California on .

Press Release updated: Dec 19, 2017 05:00 PST

SAN FRANCISCO, December 19, 2017 – INNsight, a hospitality industry-leading software company, has developed the technology to help hoteliers and restaurateurs quickly and easily achieve ADA Title III compliance and shield their business from costly click-by ADA litigation.

There has been a sharp increase in Americans with Disabilities Act (ADA) litigation as “serial plaintiffs” and their lawyers challenge ALL barriers at hotels, restaurants and places of accommodation. As lawsuits targeting physical compliance of facilities are being exhausted, plaintiffs are increasingly focusing their attack on website compliance and filing “click-by” suits challenging adherence to ADA Title III laws. In California, New York and a handful of other states, laws allow plaintiffs to recover litigation costs, attorney fees and cash for “damages,” in addition to expenses incurred correcting any ADA violations.  

“How do I protect myself from click-by litigation?” is the prime question on many hoteliers' minds.

We have successfully beaten back ADA lawsuits and had them dismissed. Because of the platform we have built and our understanding of ADA, we have been able to prove to litigious attorneys that our web designs achieve ADA and Website Content Accessibility Guidelines (WCAG) compliance.

Raj Patel, Founder and CEO of

INNsight is leading the charge in education and website design innovation to help businesses achieve ADA Title III and Website Content Accessibility Guideline (WCAG) 2.0 Level AA compliance. The California Hotel & Lodging Association and California Lodging Industry Association have highlighted INNsight’s efforts to educate hoteliers about the impact of ADA laws on web marketing. 

INNsight now creates “ADA compliant hotel and restaurant websites right out of the box” that meet ADA Title III and WCAG 2.0 Level AA compliance. All hotel and restaurant websites Powered by INNsight feature full Level AA WCAG 2.0 compliant custom website design elements.

“INNsight launched enhanced Content Management System tools to help us display all of our accessibility features on our property and an advanced booking engine that supports Title III reservation requirements. They also built innovative features to make our website accessible for visual and hearing impaired visitors with font size and image scroll controls.” – Harry Patel, owner of Yosemite Westgate Lodge.

To learn more about how current ADA laws impact your hotel, visit:

Read about the latest California Hotel & Lodging Association (CH&LA) newsletter regarding ADA Compliance and INNsight:

To learn more about ADA Website Compliance and Your Hotel Website visit:

About INNsight
INNsight, an award-winning leader in hotel digital marketing technology, is a San Francisco-based company that artfully develops the industry’s most advanced ADA Title III and WCAG 2.0 Level AA compliant hotel and restaurant websites leveraging the latest web technologies and usability best practices.

Media Contact:
Lisa Harvey
Phone: 415.741.4113
[email protected]


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Sarah Thompson

Sarah Thompson

Sarah is a financial reporter, focusing on technology, national security, and policing. Before joining Daily Telescope she worked as a staff writer at Fast Company and spent two years as a foreign correspondent in Turkey. Her work has been published in Al Jazeera America, The Nation, Vice News, Motherboard, and many other outlets.
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