HealthMine Survey: Just 17% of Medicare Members Say Their Health Plan Follows Up On Quality of Care After a Provider Visit

By , in PR PR Health on .

DALLAS, Nov. 7, 2017 — A HealthMine survey revealed that just 17% of Medicare health plan members receive a follow-up from their plan on quality of care after a provider visit.  Fifty-three percent (53%) responded that they do not receive any follow up from their health plan, and the remaining 32% receive follow-up from their health plan but regarding coverage benefits or bills.

Follow up can be important in better managing cost-related non-adherence (CRN) among older adults with diabetes, for example. According to a CDC report, Cost-related Nonadherence by Medication Type among Medicare Part D Beneficiaries with Diabetes, 16% of participants reported CRN. CRN was more frequent for cholesterol-lowering medications compared to medications taken for symptom relief.

Does your health plan follow up with you after a provider visit?             



Yes, but only about coverage/benefit/bills 


Yes, to follow up on the quality of care  


According to Bryce Williams, president and CEO of HealthMine, “High performing Medicare plans are proactively taking member data and turning it into health actions – which is essential to help close gaps in care.  As Medicare plans continue to help members with care plans – it contributes to better quality and performance Star ratings,” he said.  

About the Survey
The HealthMine Medicare Plan Health Intelligence Survey queried 500 insured age 65+ consumers who are enrolled in a Medicare program. The survey was fielded by Survey Sampling International (SSI) in June/July 2017. Data were collected via an opt-in panel. The margin of error was 4%. Survey Sampling International (SSI) has been the Worldwide Leader in Survey Sampling and Data Collection Solutions, across every mode, for 40 years.

About HealthMine
HealthMine is a leading healthcare technology company that delivers Health Intelligence for plan members and plan sponsors. HealthMine's cloud-based Health Intelligence Solution facilitates better health outcomes and lowers healthcare costs by providing: 1) insight into health status and risk, 2) clinical guidance on necessary health actions, 3) personalized motivation to close gaps in care and 4) measurement of outcomes. The Health Intelligence Solution derives business value from all clinical and lifestyle health data including data from existing wellness programs. HealthMine has more than 1 million users and has saved health plan sponsors more than $100 million in healthcare costs. HealthMine is on the web at

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Brad Bennett

Brad Bennett

Brad grew up in a small town in northern Iowa. He studied chemistry in college, graduated, and married his wife one month later. They were then blessed with two baby boys within the first four years of marriage. Having babies gave their family a desire to return to the old paths – to nourish their family with traditional, homegrown foods; rid their home of toxic chemicals and petroleum products; and give their boys a chance to know a simple, sustainable way of life. They are currently building a homestead from scratch on two little acres in central Texas. There’s a lot to be done to become somewhat self-sufficient, but they are debt-free and get to spend their days living this simple, good life together with their five young children.
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